I ordered a power steering reservoir for my vehicle online. There were no warnings about fitment issues or requests for a VIN. When the part arrived, it was around 20% larger than the original, and the outlet tubes were also much bigger than the hoses for the power steering pump. I reached out to the support team, and they suggested I should have consulted a parts specialist before ordering. They could have used my VIN to ensure I received the right part. My first concern is that their website had no such recommendation, nor was I alerted to potential issues during the order process. I then called the manufacturer, who confirmed that for my model year, there was only one reservoir used for all models. Now, my vehicle is disassembled, and the seller does not have the correct tank. They mentioned a refund would be issued upon return, but there was no offer to cover shipping or the $20 worth of power steering fluid wasted. I trust the manufacturer, but I feel let down by this seller—they either misidentified the part or miscataloged it. Instead of providing genuine customer service, they seem to deflect blame and leave customers frustrated. I've given them several chances to address my concerns, but they remain unresponsive and evasive.
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