fcpeuro.com

Thank you for your response. I understand that FCP Euro is based in the USA and that import taxes a

Thank you for your response.

I understand that FCP Euro is based in the USA and that import taxes and duties are determined by the destination country. My concern is not about who controls these charges, but about how the information was presented at checkout before payment.

At the time of purchase, the checkout summary clearly displayed “Tax: $0.00”, alongside the subtotal, shipping costs, and total amount. There was no clear or prominent notice stating that mandatory 21% EU VAT and import-related charges would certainly be charged upon delivery.

While a general statement mentioned that additional taxes may apply, this wording was vague and insufficient, especially when the checkout explicitly showed zero tax. Based on this information, I reasonably assumed that the amount shown at checkout was the final amount payable.

This issue is therefore about pricing transparency at checkout, not about U.S. law or carrier control. I remain open to a fair and reasonable resolution.

name atmoz
order R864029399

Date of experience: Feb 07, 2026