This is the second time in less than a year that FCP Euro has sent me the wrong parts. This time, I’m returning rear rotors that weigh nearly 45 lbs., which means I have to take the box to FedEx office so I get my money back for the wrong parts they sent me. In addition, I had to pay extra $120 for the correct parts from a local warehouse. I keep hearing that I shouldn’t have to pay for shipping the wrong parts back, yet they found it as a “favor” to me, and I had to pay for shipping for their mistake.
When speaking to sales / customer service team members, they always mention that the conversation is being recorded for quality purposes. I’m left wondering who actually listens to these conversations, and if they do, what actions are taken as a result.
Overall, it’s been a horrible experience, and I’ve had enough. One thing is certain: I will no longer be ordering parts from FCP Euro, especially considering I own 3 German cars. Hopefully, someone who cares about customers will read these reviews and do something for the remaining customers.
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