Wrong item delivered. No response from customer support. I ordered a 100cm Cloud Bed and the one which was delivered was only 70cm. I contacted the customer support by email straight away but after 5 days I have had absolutely no response from Fealty Paws. Not even an acknowledgment of my emails. They promise a reply within 24 hours - this is clearly not true. I am going to have to get my bank involved to try and get a refund. I really needed the bed for our two puppies and now don’t want to have to buy another bed until I get a refund for the one I bought which wasn’t cheap!
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