UPDATE 10/6/22After contacting the company and sending photos of the inner cushioning of both the centre and the outer rim, they agreed that the product was not of satisfactory quality but expressed that they do have very occasional quality issues which are less that 1% of their sales and were very apologetic, they have since refunded me. Therefore, I have upped my star rating to a 3* from a 1* for their customer service only. Thank you Fealty Paws for doing the right thing.Received my cloud bed yesterday and was so disappointed. I am totally appalled by the quality of this product. Not only was it absolutely rammed into a very small polybag, once out of its wrapping, I expected the bed to fluff up. I was wrong, the centre pad was folded and after trying to make it flat and smooth it remained a clumpy mass of inadequate stuffing. I was expecting a nice comfortable pad of hollow fiber but what I got was a load of clumps that wouldn't separate, there's no way that my dog would be comfortable sleeping on this. The outer rim was also stuffed with the same stuffing which again was very sparse with huge gaps in areas. Not happy at all. I've contacted the company and I'm awaiting a reply. Not worth the £55 I paid, don't waste your money. I'll update this post once the company had replied. Hope you do the right thing fealtypaws and refund my money.
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