I placed an order on December 19 through the official website of a well-known brand. Unfortunately, over four weeks later, my order has still not arrived. The order status shows “waiting for information,” suggesting that it was never handed over to a courier. Despite several attempts to reach out to customer service via email, I have yet to receive any response. Given the brand's reputation, this level of service is very disappointing. There has been: • no shipment confirmation • no tracking details • no response from customer support. At this point, my only option is to seek a chargeback through my payment provider. I strongly recommend others to reconsider ordering directly from this website, as the lack of communication and failure to ship is unacceptable for a brand of this caliber.
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