Review Time
I placed an order on December 19 through the official website of a well-known brand. Unfortunately, over four weeks later, my order has still not arrived. The order status shows “waiting for information,” suggesting that it was never handed over to a courier. Despite several attempts to reach out to customer service via email, I have yet to receive any response. Given the brand's reputation, this level of service is very disappointing. There has been: • no shipment confirmation • no tracking details • no response from customer support. At this point, my only option is to seek a chargeback through my payment provider. I strongly recommend others to reconsider ordering directly from this website, as the lack of communication and failure to ship is unacceptable for a brand of this caliber.
I placed an order on December 19 through the official website of a popular brand. Now, over four weeks later, I still haven't received my order. The status remains “waiting for information,” indicating the package was never given to a courier. Despite multiple emails to customer service, there has been no response. For a brand of this stature, this service is incredibly disappointing. There has been: • no shipment confirmation • no tracking details • no customer support response. At this point, I’m left with no choice but to pursue a chargeback through my payment provider. I advise others to think carefully before ordering from this website, as the lack of communication and failure to ship is unacceptable.
I would rate this zero stars if possible. The sweatshirt I ordered arrived on 12/7, intended as a Christmas gift. It runs large and the material is disappointing. I found out I cannot return it. No extra return days for Christmas? I've emailed four times with no reply. There's no contact number available. I strongly suggest avoiding this company.
I spent a significant amount on a Christmas gift for my daughter, only to learn that I can't exchange or return it since it was two days past the 15-day limit. It's absurd not to have a Christmas return policy. I strongly advise against purchasing from this company!
I ordered a sweatshirt as a Christmas gift in November, and it never shipped. After reaching out multiple times, I finally received a cancellation notice citing a fraud alert, which makes no sense since the order was already processed. This was an expensive gift I was excited to give. I'm extremely disappointed and will not order from this company again.
I ordered two items on 12/4. One arrived on 12/19, but I received another item I didn't order, leaving me without the actual item. I reached out on 12/19, 12/23, and again on 1/2, but I still haven't heard back. Their lack of response and absence of a phone number for support is unacceptable for a brand charging these prices. I've filed a dispute with my credit card company for the missing item.
I spent around $500 on shoes in late November, expecting them to ship within 10 days. My purchase was completed on NOVEMBER 29TH, and now it's DECEMBER 18TH. I won't receive them by Christmas as promised. I opened a support ticket but have received zero replies in two weeks. This is harming the brand. I've been a loyal customer for years, but this experience is souring my view. I'm disputing my payment because I can't get in touch with anyone or get a refund.
I purchased a hoodie for my son at full price, but it arrived and doesn't fit—it's too wide and too short. I initiated a return on the same day it arrived and was told it can't be returned. It's ridiculous to not allow returns on an expensive item! Buyer beware of this brand!
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