I just received a door tag today, dated two weeks ago, with my name as the recipient. The only checked box was 'pick up next business day by', which was left blank. The FedEx pickup location address was crossed out, and no alternative location was provided. When I went to my nearest location, they could only tell me that the package—whatever it was—was returned to the shipper (or so they claimed). After calling customer service, I finally reached a representative who could barely communicate in English. After a long wait on the phone, I still have no idea where the package is, who sent it, or what it contains. They had me repeat my address seven times during a 30-minute call. When I finally spoke to a supervisor, she called me 'rude' for interrupting her. She blamed the shipper for having the wrong address, but I questioned how the tag ended up at my address with my name on it. She didn't have an answer. I asked if the driver would face any consequences, and she insisted he did nothing wrong. This service is a complete display of incompetence, and possibly worse.
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Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers ...