Subject: Concern About Unsafe Delivery Situation
Hello,
I am writing regarding a recent FedEx delivery on 6March 2025 to my apartment on the 3rd floor in REGINA , SK . The shipment included a mattress and a bed frame.
The driver arrived alone. He delivered the mattress to my door but asked me to help carry the bed frame upstairs. I felt uncomfortable but helped because there was no other option. After lifting the bed frame, I started experiencing stomach pain.
I want to clarify that the driver himself was polite and respectful. My concern is about the company's delivery policy. Heavy furniture deliveries should not require customers to assist with lifting, especially when only one driver is assigned.
This situation raises an important question: if a customer gets injured while helping with a delivery, who is responsible?
I would appreciate clarification about FedEx's policy for heavy deliveries and what protection customers have in situations like this.
Thank you for your attention to this matter.
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