I ordered a parcel over TWO WEEKS ago, and despite receiving FOUR messages claiming it would be delivered 'today', it never arrived, wasting FOUR DAYS of my time waiting. I reached out to the service three times, only to be told each time that the parcel was 'on its way'. After more than a week, the seller emailed me to inform that the service had contacted them to say they 'no longer had the parcel'! This was just half an hour after I spoke to customer support, who assured me the package would DEFINITELY arrive that day! The seller sent a replacement last Saturday, and I got an email stating it would arrive (before 6pm) yesterday... but it did NOT (another day wasted!). Now, tracking says it’s due for delivery TODAY but shows an Orange exclamation mark saying 'your shipment may be impacted' (whatever that means), and the location is still listed as Howden, which is far from my area. How a well-known delivery service can repeatedly fail at their core responsibility is beyond me. While we’ve had some bad weather, the first time they received the parcel, it was at a local depot (about 5 miles away). Had I known how poorly they would handle it, I would have picked it up myself! My brother lives in Yorkshire, and the route seems fairly clear. What’s MOST frustrating is the lack of accurate information from the tracking and customer service. If they had informed me of a delay instead of insisting on a delivery, I wouldn't have wasted nearly a week waiting for a package that never arrived! Regrettably, I will NOT be ordering from the same seller again. This experience has prompted me to look for alternatives for similar products (which are quite expensive). I would advise anyone to reconsider using this delivery service based on my experience and the numerous other negative reviews.
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