This is undoubtedly the worst parcel service I have ever encountered. If it were possible to give zero stars, I would. The application is terrible, and the customer support is equally disappointing. I've reached out to the support team three times, only to receive conflicting information from various representatives. Due to my work commitments, I was informed I could have my parcel redirected to a neighbor, but now I'm being told that's not an option. The website suggests I can have it sent to a shop pick-up point, yet that's not available either. I'm also unable to receive a delivery after 5 PM, even though an email promised delivery before 10 PM. Now, they expect me to drive 100 miles to their depot to collect a package I've already paid for, with no compensation offered. I will be filing an official complaint and canceling my order through the payment platform. I strongly advise against using this service.
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