FedEx misplaced my phone valued at £900 and then avoided accountability by citing insurance that I could not purchase. This issue arose because FedEx lost my device and subsequently denied any responsibility. I sent a nearly new phone as part of a trade-in with a partner, and after accepting the package and scanning it into their system, it disappeared. Eventually, FedEx officially declared the shipment as LOST. Even though they acknowledged the loss occurred while the package was in their care, they claim the maximum compensation is only £4, arguing that the partner did not pay for extra insurance. The crucial point here is that I was never given the chance to buy insurance myself when I dropped off the package at FedEx.
No options were provided. No disclosures made. No warnings given. So, FedEx accepted a £900 device, lost it, and now hides behind the lack of insurance that I was not given the chance to add at the time of shipping. The situation is appalling.
My phone is missing.
I have not received any reimbursement.
And I am being offered just £4 for a device worth £900. Weeks have gone by with countless emails sent. There has been no accountability. If FedEx loses your package, be aware that you might end up with nothing, even when insurance was not made available. Totally unacceptable.
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