I want to start by saying that the human support representatives I've interacted with have been excellent, but reaching them is a challenge. I encountered a situation where I was double charged for an import fee, and when I sought help, I spent over 5 minutes arguing with the AI bot just to connect with a human agent. Thankfully, once I reached a human, they were very helpful and apologetic about the situation, successfully assisting me in resolving the double charge. However, the initial process to get to that point was quite disappointing.
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