My tax extension is up today and at 6:10 p.m. my bookeeper gave me an unexpected last minute document that had to be shipped with today's date. I panicked. I called around and found this location was open till 7:00. I called and said I thought I could be there just before 7:00 and Jules and Tyler, the employees, said they would be there for me and help me. I got a bit lost and had to call them yet again and they were so patient to stay on the phone and help me find them. I then arrived I think at 7:01 and they welcomed me in, did NOT make me feel bad, had a great friendly happy funny disposition, which cheered me up; then stayed after and helped me print out my document (I was having trouble with my email) and gave me shipping options. They were SO kind and SO amazing and SO helpful because I was SO stressed and they calmed me down with their most awesome attitude! They saved me $1,000's of dollars in fines because of their willingness to watch out for my arrival and commitment to stay after with me and get my document printed and shipped out. Obviously they care about people and their job is not just a job to them. I tried to give them a generous tip because they were so kind and went above and beyond and saved me SO much money in late fees with IRS and they SO deserved the tip; but they said they were not allowed to take tips. So not only are they knowledgeable, kind, patient, understanding but they are also honest and loyal to their employer! I know there are employees out there that certainly would have taken the tip. It was generous. Anyway, I cannot say enough about this location and Tyler and Jules. In a world where awesome customer service is EXTREMELY rare and ineptitude is at an all time high, these guys are to be commended. If they were my guys I would give them a raise!! Thanks FedX. You have great employees over there at PAEKO location, (Everett Mall Way, Everett WA) Stephanie
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