Worst customer service! They delivered my package to the wrong address. I called them the same day and they told me they delivered my package to the wrong address but had to open a case about it. I asked what the next action would be and he guy on the phone said they would try to get the package back but no guarantees. I then asked if they would reach back and the person on the phone said they would and then said have a great day and stay safe and hung up. No updates and i called back the next day. The guy informed me that they had escalated my case to a manager and he would reach out to me. He hung up after that. I received a voicemail from the “manager” apologizing and stating to call back for an update. I called back and the man said it wasn’t their fault as the shipper had put the wrong address so they were going to close down my case as they did nothing wrong. I told them that the shipper sent me the correct address on my confirmation email. The manager then said well we have the wrong address so it’s not our fault and we are not liable. Have a great day and stay safe. He then hung up. Worst customer service ever!!!
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