I live in Austria and I ordered an item from ebay from outside the European Union. Europeans are forced to pay import taxes (EUSt.) in advance during the payment process on ebay. However, a few days after my package arrived I got a letter with an INVOICE from FEDEX. The invoice was for paying import taxes (again) and there was an additional FEDEX service fee of 5.00 EUR! I told FEDEX that I have already paid all taxes in advance but they did not care. I soon understood that there was no way eliminating this double taxation issue from my side and therefore I accepted to pay the EUSt. twice, but I requested an invoice correction at FEDEX in their online platform as well as via email (tax calculation was incorrect due to an estimated item value which was too high). I sent FEDEX evidence for the item value (the original invoice) and then I waited for a response. The only response I got was another letter which was a very unfriendly DUNNING NOTICE. FEDEX threatened me with the DEBT COLLECTION AGENCY instead of sending me the requested corrected invoice! The only email responses I got from FEDEX were automatic replies from stupid email bots! FEDEX SERVICE is HORRIBLE despite the high prices and high fees – stay away from this kind of international money collecting agency / SCAM COMPANY!!!
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