On 9/10/20 my son sent me three large 50 lb boxes through Parcel Monkey and then got picked up by FedEx In Albuquerque to be shipped to Florida. All three parcels were scanned in Albuquerque, but only 2 of them made it to Florida. I have been on the phone with FedEx many times trying to find my package. I have been lied to by supervisors saying they would try to track it down and they would get back to me which never happened. Everyone I have spoken to just nonchalantly just keep saying I guess it’s lost we’ll just file a claim for you, but I do NOT want to close this case as I NEED that package-it contains ALL of my medical records and it was the only reason I kept my storage unit for 3 years (totaling $2,700 over 3 years). How do you lose a 50 pound package? Also, the 2 packages that did get here were torn and open. I took pictures but I can’t upload them here. On top of all that, I just got notification Parcel Monkey was taking $38 more out of my account and said that the weight was wrong. That is not true as all 3 packages were weighed on the same shipping scale twice each for accuracy-AND if that were truly the case why would they tell me that over a month later. I’m disgusted with this company. I’ve lost ALL my important paperwork and many hours searching for my life.
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