If it weren't for 'Cast Away', I'm sure this company would've been out of business by now. What a bunch of amateurs! Four months ago I received a payment notification in a text message as my package was supposedly held. As I had used a just expired credit card, payment bounced but the package was delivered anyway. I didn't receive any follow-up communication. Until of course I had another package coming via FedEx. I received an email this time saying I had to pay both invoices. Fair enough so I did, successfully this time. Altogether I had to pay about 24% of the total value of my orders! That's nearly 1/4th! Do you understand how completely insane that is? FedEx doesn't even bother to explain how they calculated this amount. Where's all this money going to? What's it used for? Do they have any sense of transparency? All I can find on your website is a 10 (!) page confusing PDF about these rates.The first order involved Monkey Lights bike lights (USA), the second was a Montanc Vacuum cleaner (Korea). Both Kickstarter projects. So for supporting new technologies and startup businesses, I'm being punished. But if I'd buy endless amounts of crap from Wish or AliExpress, it's all being sent to my doorstep at no additional charge.But okay, I can complain about prices and clumsy payment methods like anyone else. It may not be fair. The worst part about this company is their shocking 'dump delivery', which makes the above look like a very tiny issue.DUMP DELIVERY?Yep. This is the second time FedEx just dumped my important package in the streets! Last time they dumped it near my mailbox and this time they dumped it at the front door of a neighbor that lives 5 houses away from me. At both times there was someone at home but no one ringed our door or tried to call us. The delivery update was sent at 6:46pm, stating the package was delivered at 1:15pm. So for 5 and a half hours, I didn't even know it was delivered. They didn't even leave a note. Nothing. The sheer lack of respect for one's property is astounding! The people at FedEx are nothing but criminals that should not be handling any goods. I have no issues with any of the other delivery services. FedEx is by far the worst and most expensive delivery service I've ever experienced.
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