This company hide costs from clients, and then you get SURPRISE invoices days after receiving your package. Is NOT the 1st time it happens to me. I decided after almost a YEAR to give them a second chance, but I just got double disappointed. When I called costumer service I selected the option to speak with a english speaking representant, but after a HUGE while waiting for someone came a lady speaking a mix of danish and swedish, I had a native norwegian speaker,that also speaks swedish, danish and english and he could pick some words here and there, when I was starting to get frustrated I asked the lady that please speak either one language or english. She could not explain the extra charges and just said is the law. But how im suppose to know about this charges if the company dont say about them on the 1st invoice I got, not even on the webpage. But well is 22 usd. But how dare they to tell me is the law I have to pay if themselfs dont follow the law of informing to the client the real costs of the service. This is the LAST time i use this "company", me, anyone in my family and I will make sure all my friends knows about this BAD and shady way of FEDEX making bussiness.
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