To Whom it May Concern/Customer Experience-ServiceI am an unhappy customer. My main disappointment is with Federal Express; I believe that because of your reputation you believe it gives you the right to take advantage of customers. I am referencing your employees that deliver for you, not all however in this situation the Federal Express driver that delivers in Yorkville Il. is unreliable, give you the runaround and make it impossible to to contact any supervisors. As a customer you spend over 5 or 10 minutes just trying to get past the AI answering service to even speak to a real human being and if you don't give the AI the correct answer they're looking for it hangs the phone up on you. Very unprofessional. Your FedEx driver stated they delivered a package to my residence at 11:33 today there was no package delivered there was no FedEx truck even on my block today I have two cameras that pick up all activity in this area. So where did you drive deliver my package to or did he even have the package. Finally talk to someone from customer service it'll be 24 to 48 hours before I even get an answer to my mystery package.Never have I ever experienced dealing with a delivery company as poor as FedEx. They can't blame it on covid either since amazon, ups, and usps have been doing fine with getting there deliveries out on time. Its sad when I see fedex 5 times Miss deliver to my residence within 2 weeks. FedEx needs a service the customers they work for with a lot better attention to detail and respect. FedEx please find my package. 948595442776
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