fedex.company

Federal Express

Federal Express3875 Airways Module H3, Department 4634Memphis, TN 381161-800 FlowersOne Old Country Road, Ste 500Carle Place, NY 11514Saturday, December 19, 2020RE: FEDERAL EXPRESS package tracking # 177199884739 & 1800 Flowers Order # W01005724494802To Whom it May Concern/Customer Experience-Service/Quality Control.My name is Kelly Stewart, and I am an unhappy customer. My main disappointment is with Federal Express; I believe that because of your reputation you believe it gives you the right to take advantage of customers. I am referencing your employees that deliver for you, not all however in this situation the Federal Express driver that delivers in Morgan Hill, CA, specifically 360 Clarke Lane zip code 95037 a RESIDENCE. On 12/16/2020 when the package was supposed to be delivered it was sitting at the FedEx SJ hub. When I called 12/17/2020, I was advised by the Federal Express customer service representative that the “business” was closed so it was not able to be delivered. WRONG!!!!! I advised her this is a residence; I was then informed the package would be delivered 12/18/2020. I called 1800 Flowers on 12/17/2020 after hanging up with Federal Express to confirm I selected “residence” on my order, it was confirmed by calling 1800 Flower. One of the first questions asked by 1800 Flowers when placing your order online, is if the delivery is for a business or residence. So, your driver either made a mistake or LIED. Friday, 12/18/2020 when package # 177199884739 was to be delivered, instead the drive placed a Federal Express door tag, on another package from Crate and Barrel that I also sent to my friend – specifically door tag # DT7554 4553 2700 on the door tag, the recipient is “BLANK”, the date is “BLANK”, delivery date is “BLANK”, and the station is “BLANK’. None of the next step boxes were checked:1.  We will make another attempt.2.  Must be present for package delivery3.  Final attempt 4.  See back of tagYes, I have a picture my friend took of the tag, and then trying to figure out of she could go to the local Federal Express office in Morgan Hill to pick up the package. The confusion is Federal Express delivers packages to people’s homes correct. Do you have a clause that says if the home is up a hill you won’t deliver? Do you train your drivers to think outside the box, do you provide your driver with dollies, or portable folding hand trucks? Check with Uline [model H-1201, it will hold 175 lbs., it weights 12lbs, 30x19x2, (1) is $99 if you purchase 3+ the price drops to $95, because of the reputation Federal Express has I am sure they can and will do better.I want my shipping refunded, Federal Express you need to refund 1800 Flowers as this was not their fault. 1800 Flowers I can not tell you how to run your business or who you should do business with. However, situations like this one if there are too many, time to look for a new partner, I do not care what their reputation is. Federal Express if you have employees that at NOT going to live up to your mission, then they should be working for you. I use Federal Express for lots of things, and this is not the first time I’ve been disappointed; however, this was a very important gift and I needed this delivered ONTIME and it wasn’t. And that disclaimer on your website, unfortunately for Federal Express it had NOTHING to do with COVID 19, or the holiday season, 1 or 2 things, either a LAZY driver or you have UNREALISTIC requirements which is causing your employees to take short cuts and lie.Fix it FEDERAL EXPESS immediately with all the changes happening in the world this is the time to make the necessary changes – AMAZON if looking to put you as well as other businesses OUT of business, you see AMAZON has their own trucks and Rivian is making electric trucks for them pay attention FEDERAL EXPRESS.1800 Flowers you are being copied because I wanted you to know I am serious, I want the shipping cost refunded on top of the $20 gift your customer service agent advised, and I believe Federal Express should pay for it, not you.I do expect someone to contact me in WRITING via email, or snail mail to let me know how Federal Express plans to resolve my discontent. My address is 5877 Baltimore Drive, Apt 10, La Mesa, CA 91942. My mother taught me the Pen is Mightier than the Sword. Please know that is I do not hear from someone by 1/19/2121, I will file a complaint with the BBB, as well as post on FB (Facebook), Instagram, YELP, LinkedIN, Landit and any other social media platform to let people know that Federal Express thinks they are so big they can treat customers any kind of way, NOT. Understand “one person can make a difference”.Regards, Kelly Stewart

Date of experience: Dec 20, 2020