Calling FEDEX customer service since November 14th, 2020. So, let me start my review. Each time I call them, they transfer my call to different rep and that rep asks me “how can I help you”. Is it a game or tricky business? Or all reps tired of answering customers and wanna play soccer by passing a ball or customer to each other. Last time I called them November 27th, 2020 Christine picked up the phone and I told her that I’m going to leave a bad review on trustpilot and consumer affairs, plus BBB. They don’t care, cause they are getting paid by an hour, calls or no calls, they are getting paid by an hour. Where is the owner of FEDEX? Is the owner rich guy so he is not paying attention to business? Control your business or close your business if you cannot work with customers. If you are rich, we don’t care too, and you got rich by our money, we used your service and paid and you got rich, at the end we are not getting the best result. Just for one piece of paper, A4 format paper (air conditioning license), I paid $97.19 credit card ending 2032 FOR FIRST OVERNIGHT. Shipped Friday, supposed to be delivered on Saturday. Was not delivered Saturday whole day we waited, not even Sunday. It was delivered by Monday. If I knew, I would fax that paper, I wouldn’t pay that much, or I would use standard shipping $10Calling to get my FULL refund since it was not overnight shipping and next day delivery. Will submit my review on consumer affairs and BBB too.If this issue won’t be solved, I will keep reviewing it and will use UPS/DHL/USPS.Tracking number: 398906354616If anyone from high level department of FEDEX reads that, email me at airductprofnls at gmailShame on FEDEX overnight shipping and its customer service
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