I had a scheduled shipment date for a very expensive computer to be delivered on April 3, 2021 (yesterday). I live in a secured building so I woke up early in the morning and sat in the window all day so I would not miss this important delivery. (My window is directly above the main entrance to the building.)At 2:38 pm I received a notification from FedEx that my package was delivered and signed for by me! Impossible and I live alone.I ran downstairs to check if by chance I somehow missed the delivery and looked for a door tag but there was none. I immediately contacted FedEx and filed a complaint. The customer service representatives (I called three separate times) all said something “odd” was going on because my package said delivered but it also showed three other scans on their end: “in transit, customer not home, and mis-delivery”. An investigation was started and I was given a case number and told someone would update me by the end of day.That never happened.Today I woke up and checked my tracking number and it said: “recipient refused package, shipped back to seller”. I called FedEx extremely upset and asked how in the world could I have received and signed for my package yesterday, yet today I refused to accept it?The customer service agent agreed that was impossible and that something “strange” was going on with my delivery. He went on to say that there was no way possible that my package was located where the tracking notification stated, because the site is closed for the weekend.So WHO is entering this false and fraudulent information?I was told that the case manager assigned to my case is off for the weekend and to expect a call sometime tomorrow. They would not give me the person’s name assigned to my case.I need my computer for work and I spent my hard earned money on it. I hate to say this, but it sounds like someone within FedEx tried to steal my computer and they are covering it up. Just my personal opinion.Whatever the case may be, FedEx needs to get to the bottom of it and contact me immediately.
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