I dont know where to begin. Shipment (813754513987) was due to arrive today. Marked as urgent and sent with International Priority. Has now been stuck in customs in Belgium for 2 days. Customs staff from Stansted Airport have been lying and advised its due to EORI number wrong. Lies. Customer service staff confirmed its live and working all ok and they have no idea why they didnt clear it, I have been on the phone from 9am until 10pm non stop. Been cut off 24 times and spent a total of 19 hours on hold. I have been promised a call back for 24 hours now. Nobody has called. Despite escalations to the highest point (or so they said) not a single person has called back. No calls, no emails. Customer escalations manager Jim from UK Customer Escalations office was on a 'break' when I called and unable to take my call which I thought was professional. Despite pleading it was a matter of life and death. I have now started a legal case and will sue for every penny lost due to staff lies and custom staff member lies turning it around on a customer (me) making it look like the delay was my fault. STAY AWAY!!
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