I genuinely regret signing up with Feedbird.
This service was sold to us as a way to increase engagement, grow our following, improve reach, strengthen brand consistency and ultimately drive better performance across our social media channels.
The reality has been the opposite.
Their entire system is supposed to revolve around sending content feedback forms before anything is created so they can understand your brand properly. That did not happen. The forms were not sent on time and were only provided after we chased them. By then, the content had already been produced.
When we questioned why posts had been created without our input, the response was to suggest that the issues were somehow our fault.
That felt like gaslighting!
You cannot base your process on client feedback, fail to request it, and then shift responsibility when the content misses the mark.
It also was NOTt a one-off mistake. We had to request corrections multiple times because their team repeatedly failed to follow simple, basic instructions. Clear direction was given, yet content kept coming back wrong. This led to constant back-and-forth, delays in posting, inconsistent messaging and a noticeable drop in overall quality.
We signed up to increase engagement, boost follower growth, improve impressions, and build momentum. Instead, due to the inconsistency, errors, poor timing and general lack of quality, our metrics have actually declined. Engagement has dropped. Reach has suffered. We have lost followers.
We are a small brand. We cannot afford to move backwards.
To make matters worse, there is no phone number for support. When issues arise, you cannot speak to anyone directly. Everything is handled through messages, which makes resolving urgent problems slow and frustrating.
This service has cost us time, money and growth.
If you are a small or growing business and your social presence matters to you, I would strongly advise extreme caution.
STAY AWAY FROM FEEDBIRD AND DONT LET THEM GASLIGHT YOU!
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