Beware - the worst customer service I’ve come across in years! Firstly the delivery time advertised is a lie - this is backed up by multiple other reviews on here.
My issue - I have a caffeine intolerance and their matcha contains caffeine, which is NOT stated on their website - they have accepted this and said they are reviewing it, so I hope this will help my fellow caffeine intolerant people. Sadly I only realised the high caffeine content after their drink made me poorly, which is very poor and constitutes ‘significantly not as described’ in distance selling of food items law.
Upon contacting customer service, I expected an apology and ‘no quibble’ guarantee, as is expected with distance selling of wellness products BUT I am shocked that they COULD NOT CARE LESS - 10 days later and they still haven’t agreed to refund me; despite stating “if something has gone wrong we want to fix it” on their website. However, they have managed to send me multiple daily sales emails in that time… showing that they only care about sales, not customers.
So their product that is significantly not as described has made me physically ill and all they offer me is to buy their decaf coffee, but that contains bovine and I don’t eat meat!!! The company is an absolute disgrace and very insulting - avoid at all costs.
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