I purchased a brand new mobility device from this company in July after discussing the best options for my travel needs. Initially, my inquiries were promptly answered. However, on delivery day, I received an email stating there might not be a charger included, which I found odd for a new product. Upon opening the box, it was clear that the device was not new; there were dirt and stones in the wheels, and the box showed signs of prior use. After contacting the company, I was informed that the device was indeed second-hand, returned by another customer. I was furious, as it was evident from the start that this was not a new item. I requested a full refund, but they delayed their response and ignored my follow-ups. It wasn't until several days later that I received my refund, but the process was frustrating and poorly handled. I feel they were trying to pass off a second-hand product as new. My experience with this company was disappointing, and I advise others to steer clear.
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Here at Felgains, we've been supplying quality care equipment to the community for over 40 years.
Offering innovative products and exceptional service, we empower people living with disability to lead easier, richer, and fuller lives.
Our expert advice has been a trusted resource since 1977, and is guided by leaders in the field.
