Review Time
Since I purchased my wheelchair in September, I have been absolutely delighted with its performance. It has truly transformed my ability to take my dog out independently, allowing me to navigate hills, curbs, and uneven terrain with confidence. The wheelchair excels on icy surfaces, muddy trails, rainy conditions, grassy areas, and bumpy paths. The adjustable speed feature lets me move quickly across roads or tackle inclines with ease. It charges efficiently, and the battery life is impressive. I feel significantly more secure and comfortable using this wheelchair compared to my previous one. It resembles a cozy armchair and has excellent suspension, which means I expend less energy than before when going uphill or managing pavement slopes. I chose the heated seat and coffee cup holder, both of which I use frequently. The underneath basket is fantastic for shopping trips, as it accommodates a good amount of groceries and keeps essentials like gloves and waterproofs handy during unexpected weather. I've received numerous compliments about the wheelchair and have been recommending it to everyone I encounter! The customer service from the company has been outstanding; they addressed all my inquiries before I made my purchase with great patience and kindness. If you're in the market for a sturdy, dependable, and stylish wheelchair that handles hills, curbs, and rough terrains effectively, I highly recommend investing in this one—you won't regret it.
I am absolutely delighted with my mobility device since I got it in September. It has provided me with incredible freedom, allowing me to walk my dog alone, knowing I can handle all the hills, curbs, and rough terrain around us. It performs exceptionally well on icy surfaces, in muddy areas, through rain, and over grass and bumpy paths. The adjustable speed lets me navigate quickly across roads or up inclines! It charges rapidly and the battery life is impressive. I feel so much more secure and at ease using this compared to my previous wheelchair, and it’s incredibly comfortable. It truly feels like a cozy armchair, and the suspension is fantastic, reducing the effort I previously exerted. I chose the heated seat and cup holder, which I use frequently. The under-basket is a great addition too; I can now shop locally and fit a good amount of groceries in it, along with a bag on the back for essentials. I've received many compliments on the chair and have been recommending it to everyone! The customer support has been outstanding, addressing all my inquiries with kindness and patience before the purchase, making me feel completely at ease. If you're in the market for a sturdy, reliable, and appealing wheelchair that handles hills, curbs, and rough ground well, I highly recommend investing in one of these – you won’t regret it.
This company is truly commendable. They provided us with an excellent, lightweight mobility scooter at a competitive price. When we encountered an issue with our initial demo scooter, they quickly upgraded us to a newer model with just a minor cost increase. I would recommend them without hesitation.
I purchased a brand new mobility device from this company in July after discussing the best options for my travel needs. Initially, my inquiries were promptly answered. However, on delivery day, I received an email stating there might not be a charger included, which I found odd for a new product. Upon opening the box, it was clear that the device was not new; there were dirt and stones in the wheels, and the box showed signs of prior use. After contacting the company, I was informed that the device was indeed second-hand, returned by another customer. I was furious, as it was evident from the start that this was not a new item. I requested a full refund, but they delayed their response and ignored my follow-ups. It wasn't until several days later that I received my refund, but the process was frustrating and poorly handled. I feel they were trying to pass off a second-hand product as new. My experience with this company was disappointing, and I advise others to steer clear.
We faced an urgent situation with a broken hoist, which would have left a customer in a difficult position. The representative was incredibly helpful and knowledgeable about the product and the available options. They arranged for an urgent replacement of the hoist, ensuring the customer's safety and minimizing disruption. Thank you for your assistance!
We have nothing but praise for this company, especially for the representative who assisted us. My wife, after major surgery, could not visit in person to select a wheelchair. She called and spoke to the representative, who was familiar with our situation and guided us effectively. Thanks to their attention to detail, we received the perfect product promptly. We truly appreciate their personal service.
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Here at Felgains, we've been supplying quality care equipment to the community for over 40 years.
Offering innovative products and exceptional service, we empower people living with disability to lead easier, richer, and fuller lives.
Our expert advice has been a trusted resource since 1977, and is guided by leaders in the field.
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