I’ve been with FelixMobile for over five years. During normal usage in metro areas, the service works fine — as expected when you're in a strong signal zone. However, what defines a reliable provider is not how it performs when things are fine, but how it handles things when they go wrong. And this is where FelixMobile has let me down time and time again.Any time I’ve encountered a service issue, the support process becomes a frustrating, repetitive loop: reset your phone, reboot your network settings, try again. It’s like reading from a script with no end in sight. There’s never a deeper investigation, no acknowledgment of the time wasted, and absolutely no proactive compensation or escalation. The message I get as a long-term customer is: “Take it or leave it.”But the recent experience has truly pushed me over the edge.I traveled to China and activated international roaming. Despite doing everything required, I was completely unable to make or receive international calls. Over four days, I contacted Felix support — again and again — and went through the same mindless troubleshooting steps over and over again. Nothing worked.To make matters worse, the support agent made a false claim, stating my iPhone wasn't purchased in Australia — implying that the problem was my device. Luckily, I was able to dig up the original invoice proving I bought it at Broadway Shopping Centre in Sydney. Only then did they apologise. But what if I didn’t have that receipt? Would they continue to gaslight me to avoid accountability?Even after all of that, they refused to issue a refund or any form of compensation, despite the fact that I:Missed important business callsCouldn’t receive calls from friends or familyLost hours of time due to unproductive back-and-forthReceived zero resolution or working serviceThey said it needed two more days for the “technical team” to investigate. But as of writing this review — five days later — the issue remains unresolved.
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