I see every single reply felix has to a bad review of their customer service (or lack thereof) being "We appreciate your patience but we will still love to help you". It is simply delusional for a company to run solely on chatbots and expect their customers to be happy. It has taken me 5 hours waiting on a reply for my chatbot enquiry and YES, before you suggest it, I've tried Whatsapp too. And yes, I have been patched through and in the queue for an agent. I'm now stuck here with no wifi or data since my previous provider cut me off, which is no fault of Felix but I expected way more efficient service. Wont be surprised that Felix is quicker to reply in these trustpilot reviews than to customer enquiries in their chatbot. Surely the employees are stretched thin and its time for management to introduce either more customer service agents or have a number that people can actually call for urgent enquiries. Will be cancelling my plans for the whole family, thats 5 accounts, felix.
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