Customer service is non-existent with Felix Mobile. If you manage to get past the ridiculous "bott" and chat with a "real person", they will go out of their way to inform you, several times, "there is nothing we can do about that." I received a message from an agent after my poor review on Product Review, asking me to contact them as they would love to sort out the issue. Had to go through the chat however as no other way of contacting them. Did this, took the best part of a day, only to be told "we can't do anything about that". They are cheap but unfortunately, cheap, nasty and untrustworthy. Others maybe a bit more expensive but at least with most you can actually speak to someone, not here. Such a shame, as initially I was very happy with them. Will be leaving as soon as this month is up.
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