Felix Mobile has replaced my previous mobile carrier, which I've had for many years. I was lured by the unlimited data plan, as I use my phone as a hot spot to connect my laptop and I use a minimum of 100 GB per month. Most carriers in Australia have prepaid or postpaid plans for 100 GB at quite expensive prices and unlimited data for ridiculous prices. I was also lured by the fact that the company was new in Oz and they were offering a $35-plan for unlimited data, unlimited calls and SMS. I got a bonus for $5 for unlimited international calling. I have use the company for 3+ months and I couldn't be happier, how easy is to add or remove add-ons on the app, the quality and speed of the Internet that I get with it, the fact that uses 4G and the Vodafone network to operate. They are carbon neutral certified. They claim to plant a tree on our behalf for every month we're on one of their mobile plans. But they don't do so directly as they've partnered with One Tree Planted, a non-profit organisation focused on global reforestation to plant the trees, i.e. they're supporting a great NGO but not planting trees directly like in Oz. We don't know where. It sounds off to me. They increased the pricing of their unlimited plan, short after I joined, but I was one of the few newcomers they kept the original $35, and now the unlimited plan is advertised at $40, which is lovely.The two major letdowns are, firstly, the basic design of the app and color scheme, and, most importantly, the limited customer service they offer. No phone number to call CS, no specific chat on their website. The only way to contact them is via WhatsApp or via the app chat. Contact via their website via desktop is poor and idiotic.
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