I have set up a plan for my dad who has had 2 strokes and is non verbal. We where having trouble connecting the SIM card so went onto there chat page (as there are no other ways of communicating with them). After letting them know my situation they refused to help me in anyway until they spoke to my dad (this is after informing them his is non verbal and had massive issues communicating)I find them completely unhelpful and completely insensitive to our situation. Only why I could get them to cancel our plan with them as I was sick of having to explain myself was to put a stop payment on the direct debits with our bank. Would not recommend this company to anyone.
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