I have been a customer for around 3yrs never had any problems signing up before, it was good until it wasn't. I happened to loose my phone and sim with it, so I purchased new phone and because Felix was doing a 50% off for first 6 months deal upon new sighn up, i didn't bother trying to get a old sim replaced. This is when the absoluteabsurdity started, signing up to a new plan and sim. First of all, was my mistake signing up on line with an incorrect email address. Felix took payment from my bank account before the verification of email process for activation of esim. When I realised this mistake I can not get a hold of anyone but a stupid bot seeking a refund. So I decided to try signing up again this time with correct email, once again Felix taking there money and got to once again to the email verification page to activate esim and NO email sent, I've tried every box including spam, I've hit resend more times then I can count. Felix is absolute garbage with customer support in fact there isn't any, I guess its why the plans are so cheap not paying for staff to sort out issues or complaints leaving it to a stupid robot that just sends you around in circles. I have have done everything to try getting attention with a human for this issue and have had no luck. So Felix has made money for nothing, I still haven't got a service. This has been the most frustrated I have been in a long time and prefer talking to someone in India call centre then this garbage bot system that Felix uses, at least talking to a bloody Indian you can get issues resolved as frustrating they can be at the best of times.....
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