I just had the most decrepit customer service experience I ever had in my life. They gave me a new number without even offering me to port my own number in. You cannot speak to a human being but when they finally respond in a WhatsApp chat, you are passed between operators constantly and they don’t know what they are doing. Avoid Felix Mobile like the plague.As to the team Felix “PR spin” nonsense reply below, they have had adequate opportunity to do this and after so much messing around, yet it has taken me to no alternative but to revert to the telecoms ombudsman with a complaint to have my issue sorted which is still hanging in the balance. Believe their reply to my comment at your peril if you want decent customer service with your telco provider.
Claim your business profile now and gain access to all features and respond to customer reviews.
