Almost non-existent customer service and made me wish they didn't exist at all, at least then I wouldn't expect their support! They can only assist customers on the live chat, so the replies I got to my emails was - "chat with us through the app", and when I told them nobody's replying on the chat they pushed the excuse that they are a small team and have many customers (?!). They don't have a phone number either, though they claim they are in Australia... I had to wait on the chat for hours across a couple of days until an agent picked up my messages. Then they closed the chat because I didn't reply straight away and I was back at the far end of the queue... It turns out they "resolve" the chat automatically after 12 min of inactivity. Nothing was resolved for me and I had to go through this nightmare three times until the issue was actually fixed. Never again, Felix!
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