I want to share my experience regarding unexpected charges for an auto-renewal of my annual membership fees. I wasn't informed that the renewal date was approaching, and I noticed a £99 charge on my credit card. Honestly, I rarely used my subscriptions and had even forgotten about it. They claimed to have sent a notification email, but I couldn't find it anywhere. When I requested a refund on the same day, they denied it, instead offering discounts. I became weary of the back-and-forth and accepted a 3-month renewal. Typically, when you reach out the same day, customer service is accommodating, especially considering how busy we all are. It feels quite hypocritical for a company focused on financial empowerment to take advantage of forgetful customers. I'm genuinely frustrated by this principle.
Claim your business profile now and gain access to all features and respond to customer reviews.
On a mission to close the financial gender gap.
We empower and educate women & non-binary people on investing, personal finance & financial wellbeing 💛
