Here is an example of the latest letter I have written to AI Fenty beauty customer services. I have written over 10 letters; they have not delivered my order, did not provide an order confirmation, but have taken the money from my bank. They will not refund me, and round in circles we go! so I now have to raise a formal dispute thru my bank and report them to the ombudsman . I will not attempt to shopOn this site again. Dear Dri,I am writing regarding my missing order and the £59 payment made on 16 September 2025. I am surprised that you continue to insist this payment was cancelled. I have provided documented evidence from my bank confirming that the amount of £59 was successfully deducted from my account.After speaking with my bank this morning, they have also provided me with the Authorisation Number: 361163 for this transaction. Given this confirmation, it is unacceptable to receive further communication from you stating that the payment was cancelled.Please arrange for an immediate refund of the £59 you owe me. If I do not receive confirmation of this refund promptly, I will have no choice but to initiate a formal dispute process with my bank.Yours sincerely,Sharla Franklin
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