At first my order with Ferber Painting seemed to be going fine, even though it already took 4 weeks before it was finally shipped. Unfortunately, the package was then returned for unknown reasons and never reached me.I contacted customer support through the chat, but every time I only receive the same generic reply that they are “looking into it.” After weeks of waiting, I requested a refund, but this also seems to be a huge challenge. Again, I only get the same repetitive answers and still haven’t received my money back.Overall, a very frustrating and disappointing experience. I cannot recommend ordering here until they improve their communication and actually resolve issues in a timely manner.
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