Disappointed by Product Quality & Customer Service — Not What I Expected from FERM LIVING ⭐
I've had my eye on FERM LIVING for a while and was genuinely excited to finally try the brand — known for "high quality pieces for everyday life." Unfortunately, both the product and the customer service experience fell well short of that promise.
I purchased 2 curvature hooks. All 4 wall plugs I received were faulty — it couldn't be driven in even with a screwdriver and a drill. I submitted a thorough video clearly showing the defect, expecting a quick resolution (replacement, refund, or discount). Instead, I was met with 5+ days of back-and-forth (still ongoing) with no resolution, leaving holes in our wall in the meantime.
Out of necessity, we ended up forcing a hole through the faulty plug ourselves and using superglue (SUPERGLUE!!!) to hold the fixture in place. Not exactly the premium experience I anticipated.
To top it off, while working through the plug, we noticed the nails had chipped paint — suggesting the finish is simply spray-painted on rather than the durable, high-quality material the brand advertises.
For a brand at this price point, I expected far better — in both product quality and customer support responsiveness. I hope FERM LIVING takes this feedback seriously, as it doesn't reflect the brand reputation they've built.
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A sincere passion for design, craftsmanship and aesthetics was the essential element in the foundation of Ferm Living back in 2006. From our base in Copenhagen, we have developed a distinctive and confident design during the years bringing life and beauty to your home.
