Review Time
Disappointed by Product Quality & Customer Service — Not What I Expected from FERM LIVING ⭐
I've had my eye on FERM LIVING for a while and was genuinely excited to finally try the brand — known for "high quality pieces for everyday life." Unfortunately, both the product and the customer service experience fell well short of that promise.
I purchased 2 curvature hooks. All 4 wall plugs I received were faulty — it couldn't be driven in even with a screwdriver and a drill. I submitted a thorough video clearly showing the defect, expecting a quick resolution (replacement, refund, or discount). Instead, I was met with 5+ days of back-and-forth (still ongoing) with no resolution, leaving holes in our wall in the meantime.
Out of necessity, we ended up forcing a hole through the faulty plug ourselves and using superglue (SUPERGLUE!!!) to hold the fixture in place. Not exactly the premium experience I anticipated.
To top it off, while working through the plug, we noticed the nails had chipped paint — suggesting the finish is simply spray-painted on rather than the durable, high-quality material the brand advertises.
For a brand at this price point, I expected far better — in both product quality and customer support responsiveness. I hope FERM LIVING takes this feedback seriously, as it doesn't reflect the brand reputation they've built.
Disappointed by Product Quality & Customer Service — Not What I Expected from FERM LIVING ⭐I've had my eye on FERM LIVING for a while and was genuinely excited to finally try the brand — known for "high quality pieces for everyday life." Unfortunately, both the product and the customer service experience fell well short of that promise.I purchased 2 curvature hooks. All 4 wall plugs I received were faulty — it couldn't be driven in even with a screwdriver and a drill. I submitted a thorough video clearly showing the defect, expecting a quick resolution (replacement, refund, or discount). Instead, I was met with 5+ days of back-and-forth (still ongoing) with no resolution, leaving holes in our wall in the meantime.Out of necessity, we ended up forcing a hole through the faulty plug ourselves and using superglue (SUPERGLUE!!!) to hold the fixture in place. Not exactly the premium experience I anticipated.To top it off, while working through the plug, we noticed the nails had chipped paint — suggesting the finish is simply spray-painted on rather than the durable, high-quality material the brand advertises.For a brand at this price point, I expected far better — in both product quality and customer support responsiveness. I hope FERM LIVING takes this feedback seriously, as it doesn't reflect the brand reputation they've built.
The black-stained Bon tray was beautifully crafted, nicely packaged and it shipped quickly. This tray is exactly what I was looking for to display a group of glass and ceramic pieces on top of a foyer credenza. The piece is so fine that I am thinking of ordering a larger one to use when entertaining. It would also make a nice gift.
I love all of Ferm Living's natural oak products! They are of excellent quality, minimalist and unique. Each one stands on its own as a piece of art and elevates my space while keeping a calming and neutral vibe that makes my home feel so inviting!
I absolutely love Ferm Living — both for their beautiful designs and their exceptional service. Every piece I’ve bought feels thoughtful, timeless, and adds such warmth and character to my home. The quality is outstanding, and I’m always impressed with the balance of function and style.On top of that, their customer service is fantastic. They’re quick to respond, genuinely helpful, and make the whole experience feel personal and easy. It’s rare to find a brand that delivers so consistently on both product and service — Ferm Living really does.Highly recommend to anyone looking for interior decor that’s modern and made to last.
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A sincere passion for design, craftsmanship and aesthetics was the essential element in the foundation of Ferm Living back in 2006. From our base in Copenhagen, we have developed a distinctive and confident design during the years bringing life and beauty to your home.
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