Absolutely terrible experience!! I ordered a Belt from the Ferragamo official site on 12/6. my order was processed and said estimated arrival was 12/10-12/20. (no problem) around comes 12/12 and no update on my order so I call the customer line just to check in and make sure everything is still fine. I was told that my order should be shipped on 12/13 or at the latest 12/16 and I would get a tracking number at that point. (still no problem) around comes 12/16 and I call in the morning and was told that my package has been ready since Friday 12/13 but is just waiting to get scanned for shipping and it should happen this day or the next (12/17). I called once more in the afternoon and was told it will go through tomorrow. so this morning (12/17) I get an email saying my order was canceled! I call my bank first to make sure they didn't deny a payment for any reason and they say no there was never an attempted charge. So I call the customer service again looking for answers and was told "we are out of stock in that item"".... SERIOUSLY!? so heres the problems with that. 1.) I shouldn't have been able to order an out of stock item. 2.) Why in gods name did it take 11 DAYS to tell me this!? 3.) why was I told by 2 different reps that the package was ready and just needed to be scanned for shipping? 4.) even if i wanted to get another belt or different item I now don't have time for it to arrive before Christmas!This was absolutely terrible business done by what is supposed to be a reputable company! I will give the customer service rep I dealt with this morning the credit he deserves for being calm and trying his best to apologize, but this is something that should never happen from a company like this. Absolutely ruined my experience dealing with Ferragamo. TERRIBLE
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Salvatore Ferragamo SpA is an Italian luxury goods company, with headquarters in Florence, Italy.