Name: ferragamo.com
Telephone: 000000000
Rating: 1.0

Cecil Parker Guest

Very disappointing purchase experience

I can only give this a one-star rating since there's no option for zero. The shoes looked nothing like what was shown and didn't fit correctly. The support team was unhelpful when I tried to return them. This has been the worst $700 I've ever spent.

Date of experience: Jan 11, 2026

Brody Adams Guest

2 months ago

Extremely dissatisfied with my purchase

I'm giving this a one-star rating because I can't select zero. The shoes didn't match the advertisement and the fit was completely off. When I tried to return them, the company was unhelpful. This has been the worst $700 I've ever spent. I won't be purchasing from this company again.

Date of experience: Jan 01, 2026

Naomi Morris Guest

2 months ago

Returning items is a hassle, avoid if returns are needed

My shoes arrived in odd sizes, forcing me to travel a long distance to buy them. Now, I'm trying to return them, but the return portal is malfunctioning. The support team wants photos of the packaging and shoes before allowing a return, adding to my inconvenience. This system is absurd.

Date of experience: Dec 17, 2025

Harry Wilson Guest

2 months ago

Received the wrong item entirely

I ordered a cotton sweatshirt but received a satin one instead. The customer service was lacking, and they requested pictures of my complaint. After sending them, I got a vague response about advertising effects. They offered a small refund, but this is the worst experience I've ever had. I won't be buying from them again.

Date of experience: Dec 10, 2025

Christina Guest

3 months ago

Questionable delivery practices

I ordered a product that was supposedly delivered early in the morning, but there was no package or proof of delivery. Now, I have to fight to get my money back. This feels like a scam.

Date of experience: Nov 13, 2025

Derek Foster Guest

4 months ago

Misleading delivery claims

The company claimed to have delivered two orders with signature proof, but the timing was suspicious. I reported the issue, but the tracking details provided were misleading. I feel let down by the lack of proper investigation.

Date of experience: Oct 31, 2025

Godfrey P. Guest

7 months ago

Terrible customer service experience

I bought shoes during a promotion, but they were too small, and exchanges are no longer allowed. Their return policy has become very restrictive, and the customer service was rude and unhelpful. We received no assistance and are now stuck with shoes that don't fit.

Date of experience: Jul 18, 2025

JR42 Guest

8 months ago

Frustrating order cancellations

I ordered the same heels twice and both orders were canceled without clear reasons. The customer support was unhelpful and confused about stock availability. This level of disorganization is unacceptable for a luxury brand.

Date of experience: Jun 20, 2025

Petrina Guest

8 months ago

Slow shipping and rude customer support

The shipping was extremely slow, and the customer service was unfriendly. Their fulfillment process needs serious improvement.

Date of experience: Jun 20, 2025

Elton Guest

8 months ago

Disappointing service overall

It took six days after paying for express delivery for them to inform me they couldn't fulfill my order. They sent it anyway, despite my request for a refund or next-day delivery. The sales team was arrogant and unhelpful.