The customer service is absolutely unacceptable. I ordered an item, it was dispatched, and I received a delivery notification with a photo showing an address that isn’t mine. The courier confirmed they delivered to the address on the label provided by the company but couldn’t disclose the address due to regulations. I returned to the supplier, who insisted the address was correct, leading to a frustrating loop of “speak to them, not us,” while I have no item. My simple request was for the supplier to communicate with their courier to resolve the issue on my behalf. Instead, I’m left without the product I paid for, and no sign of a replacement or any real support. A deeply disappointing experience; I suggest avoiding them.
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Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine.
Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
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