Purchased a mini oven on February 25, and after 8 months, the heating elements started bending significantly. I reached out to customer service, and they informed me that since the oven is still operational, they wouldn't accept a return but would send replacement elements. I was advised to find a local technician for the repair. I agreed but have not received any further communication. The bending is so severe that the element touches the roof of the oven; if this isn’t considered faulty, then I’m unsure what would warrant a return. Proceed with caution; the aftersales support is lacking, and don’t expect timely responses. I feel fortunate I didn’t invest in a more expensive item.
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Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine.
Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
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