I am outraged with Festool. I purchased a $1600 track saw through Rockler that was drop shipped directly by Festool. When the saw arrived it had been dropped during shipment, causing damage to the systainer (hard resin case) through the shipping box. I have reached out to Rockler who has been talking to Festool. Festool agrees to replace the systainer but will not exchange for a new track saw. This is a precision tool and very likely is no longer correctly calibrated after being dropped so hard. Nor can I check the accuracy of the tool without using it, which would definitely make it non-returnable. At this time, my only option is to PAY for shipping to return my damaged item. I am beyond disappointed with Rockler and Festool. I thought they were both reputable companies but this is unacceptable customer service.
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