Review Time
Terrible customer service from such a hi-end tool company. Been waiting months for my tools to be delivered. I'm now getting no response from the customer service department. Cant believe how rude they are after using the tools for over 30 years. Last thing i wanted to do was write a negative review but i'm lost for what else to do
Terrible customer service from such a hi-end tool company. Been waiting months for my tools to be delivered. I'm now getting no response from the customer service department. Cant believe how rude they are after using the tools for over 30 years. Last thing i wanted to do was write a negative review but i'm lost for what else to do
What a disappointment Festool has become. I’ve spent over £30,000 with them . Most recently scammed on the hundred pounds cashback by them but today I returned a sander that I bought four months ago that jammed up and stopped working. I was told it may take four months just to be looked at. Essentially, I’ve just been denied my warranty rights today. Festool have always had a reputation for the best, but now it makes better sense to buy elsewhere as Festool cannot be trusted. Shame.
I am outraged with Festool. I purchased a $1600 track saw through Rockler that was drop shipped directly by Festool. When the saw arrived it had been dropped during shipment, causing damage to the systainer (hard resin case) through the shipping box. I have reached out to Rockler who has been talking to Festool. Festool agrees to replace the systainer but will not exchange for a new track saw. This is a precision tool and very likely is no longer correctly calibrated after being dropped so hard. Nor can I check the accuracy of the tool without using it, which would definitely make it non-returnable. At this time, my only option is to PAY for shipping to return my damaged item. I am beyond disappointed with Rockler and Festool. I thought they were both reputable companies but this is unacceptable customer service.
Great tools but don't send anything in to be repaired. My repair quote came in at the same price as a new unit. Fair enough their parts are very expensive so I didn't proceed and I asked for my extactor to be sent back to me. It was, but missing parts. Customer services were useless and explained that a part was throw away, even though it wasn't one of the damaged parts. They seems suprised that I wanted all of my machine back and were totally unapologetic for having thrown some of my extractor away and just sending me some of it back. I've spent thousands on Festool over the years and this lack of respect for customers has totally put me off them.
I have more than ten festiols and I am very satisfied with the performance through the years. My issue is with Festiol parts made in Czech republic for LS130. Those parts are still in the original package and are no good although they were never used. Another part # 490780 for the same tool but made in Germany is in perfect condition. MY ADVICE IS MAKE SURE THAT THE FESTOOL TOOL OR PART FOR IT IS MADE IN GERMANY. I wish I can add pictures but I don't see it possible.
Terrible customer service. I've been using festool for many years. Got the new tsx12 after my old one had given me may years of use. Straight out of the box there was a noticeable wobble in the bit. When I brought it into my local dealer they replaced it with a non faulty one straight away after noticing the issue. I also sent a video to festool customer service and they said it was not normal. 5 months later I get a call from there repair department. Not knowing that I had gotten a replacement he tried to deny there was any problem with the tool and that it was normal to have a wobble. I've been a cabinet maker and kitchen assembler for over 25 years , use many drills and never had any wobble issues. He said I must never had used a drill before and the wobble was normal on drills. When I told him I had received a replacement because the fault had been acknowledged he didn't know what to say. Expected more from festool, if this is the way the company has gone, especially at the price they charge it will be the last time I buy anything from them. Extremely unprofessional and obviously service and quality is gone down hill
I bought a sander with a cash back offer of £100 , I applied and was told I’d receive it but it hasn’t arrived. Festool have ignored 6 calls and emails to send the money. They’ve just refused to send it all together. The staff are rude and arrogant. I’ve spent my life buying Festool possibly £25000 and they scam me for £100 never again Festool!!! You lost a valuable customer!!
Avoid buying these tools, we are a repair centre and the spares waiting time is mad, they used to be brilliant and hardly any for repair, but it looks like there quality control and customer service has fallen down somewhere, would not now recommend
You'd think they have a great customer service for at this price. Think again, people at CS is beyond imaginable. No reply on email nor answers call within a 5min. One time they hung up the phone on me. I tried to complain about specific guy but, they won't give me the names of supervisor or the manager. It's just horrible.
Claim your business profile now and gain access to all features and respond to customer reviews.
smuf.in
amerigas.com
parkmanwoodworks.com
dulux.co.uk
vibrant-wellness.com
gaosale.com
crowdcontrolcompany.com
ctecoconsultants.co.uk
pearstairs.co.uk
arrow-design.co.uk
