Great tools but don't send anything in to be repaired. My repair quote came in at the same price as a new unit. Fair enough their parts are very expensive so I didn't proceed and I asked for my extactor to be sent back to me. It was, but missing parts. Customer services were useless and explained that a part was throw away, even though it wasn't one of the damaged parts. They seems suprised that I wanted all of my machine back and were totally unapologetic for having thrown some of my extractor away and just sending me some of it back. I've spent thousands on Festool over the years and this lack of respect for customers has totally put me off them.
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