Terrible customer service. I've been using festool for many years. Got the new tsx12 after my old one had given me may years of use. Straight out of the box there was a noticeable wobble in the bit. When I brought it into my local dealer they replaced it with a non faulty one straight away after noticing the issue. I also sent a video to festool customer service and they said it was not normal. 5 months later I get a call from there repair department. Not knowing that I had gotten a replacement he tried to deny there was any problem with the tool and that it was normal to have a wobble. I've been a cabinet maker and kitchen assembler for over 25 years , use many drills and never had any wobble issues. He said I must never had used a drill before and the wobble was normal on drills. When I told him I had received a replacement because the fault had been acknowledged he didn't know what to say. Expected more from festool, if this is the way the company has gone, especially at the price they charge it will be the last time I buy anything from them. Extremely unprofessional and obviously service and quality is gone down hill
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