Very disappointing experience with Festool. If you are using the separate cable be careful. The spigot on the end of the power cable that goes into the appliance actually broke without my knowledge. It was left in the machine, hence leaving the power supply coming through the lead totally exposed. I received a serious electric shock off the lead (and ended up in hospital needing an ECG). When I saw the exposed power prongs I could not believe it, I then looked everywhere for the plastic spigot/tip, could not believe it when I eventually found it IN the machine. This is a serious safety issue. Festool UK and Germany thoroughly uninterested and dismissive, virtually no support off them. They did send two replacement leads but no other interest other than trying to get the tool off me to "inspect it". No offer of courtesy tool. The fact that this issue could kill someone is seemingly not a problem to them. I have told them I will not be providing them with the lead as it is now in the hands of Trading Standards and will be given to them. I do not trust Festool to use any evidence intelligently, but if Trading Standards are happy handing Festool the lead that is fine. Overpriced and extremely dangerous. Hopeless customer service, though they are quite interested in making you sign up to their ridiculous app/club/registration at the start....after which they drop you like a hot brick. Never again..... I can not emphasise enough how horrific Festool's service (and tools) are.....
Claim your business profile now and gain access to all features and respond to customer reviews.
